Official Seestern & Sugess webstore, share the passion for mechanical watches with us
This Terms and conditions was last modified and published on May 27th 2021 and will take effect on May 27th 2021
The previous version of this policy can be viewed here.
Information We Collect
User-Provided Information: You provide us information about yourself, such as your name, e-mail address, and other personally identifiable information (all referred to as "Personal Information") if you register for a User account with the Service (including by "following," "liking," adding the Seestern Watch application, linking your account to the Seestern Watch service, etc., on a third party website or network). If you correspond with us by email, we may retain the content of your email messages, your email address and our responses. We may also retain any messages you send through the Service. You may provide us information in User Content, such as your public profile and comments that you post to the Service.
How We Use Your Information
We use the Personal Information you submit or that we collect to operate, maintain, and provide to you the features and functionality of the Service. We use your information in order to (a) provide you with the Service under our agreement with you and (b) where we have a legitimate interest in doing so to optimize the Service we offer and to let you know about our other products, services and promotions.
By providing us with your email address (which includes, but is not limited to linking your account to the Seestern Watch service on or through a third party website or network such as Facebook), you acknowledge we may use the email address to send you Service-related notices, including any notices required by law, in lieu of communication by postal mail. You also acknowledge that we may send you notifications of activity on the Service to the email address you give us, in accordance with any applicable privacy settings. We may use your email address to send you other messages, such as newsletters, changes to features of the Service, or special offers. If you do not want to receive such email messages, you may opt out or change your preferences in your account settings page. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers. You may not opt out of Service-related e-mails.
Following termination or deactivation of your User account, we may retain your profile information and User Content for a commercially reasonable time for backup, archival, contract performance and enforcement, or audit purposes but for no longer than is necessary and only where the information is accurate and relevant for our use. Furthermore, we may retain and continue to use indefinitely all information (including User Content) contained in your communications to other Users or posted to public or semi-public areas of the Service after termination or deactivation of your User account.
If you choose to use our invitation service to invite a friend to the Service, we will ask you for that person's email address and automatically send an email invitation. We store this information to send this email, to register your friend if your invitation is accepted, and to track the success of our invitation service. Your friend may contact us to request that we remove this information from our database at email@example.com
We may use certain information about you and/or your User Content internally for purposes such as analyzing how the Service is used, diagnosing service or technical problems, maintaining security, and personalizing content.
How We Share Your Information
Personal Information. We will not rent or sell your Personal Information to others. We may share your Personal Information with third parties (such as hosting providers, payment processors, database providers, customer support providers) for the purpose of providing the Service to you. If we do this, such third parties' will be contractually bound to safeguard your Personal Information. We may store Personal Information in locations outside of our direct control (for instance, on servers or databases co-located with hosting providers) on the basis of an agreement to safeguard your information.
As we develop our business, we may buy or sell assets or business offerings. Customer, email, and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer or assign such information in the course of corporate divestitures, mergers, or dissolution.
Any Personal Information or content that you voluntarily disclose for posting to the Service, such as content that you "liked", your first and last name or your username, or placed into a collection and User Content, becomes available to the public (and may be searched by search engines), whether or not you are signed into your account. If you remove information that you posted to the Service, copies may remain viewable in cached and archived pages of the Service, or if other Users have copied or saved that information.
From time to time, we may run contests, special offers, or other events or activities ("Events") on the Service together with a third party partner. If you provide information to such third parties, you acknowledge they may use it for the purpose of that Event and any other use that you approve. We cannot control third parties' use of your information. If you do not want your information to be collected by or shared with a third party, you can choose not to participate in these Events.
(a) conform to the law, comply with legal process served on us or our affiliates, or investigate, prevent, or take action regarding suspected or actual illegal activities;
(b) to enforce our Terms of Service, take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our Site; and
(c) to exercise or protect the rights, property, or personal safety of Seestern Watch
Non-Personal Information. We may share non-personally identifiable information (such as anonymous usage data, referring/exit pges and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Seestern Watch services.
Data Transfers outside the EEA
If you are resident in the European Union, please note that as we are located in the United States, when you provide us with your Personal Information we will process it in countries outside the European Economic Area ("EEA"), such as the United States, which may not provide the same level of data protection as in your jurisdiction. This is necessary in order to perform our services. Regardless of where your Personal Information is located, we will adopt measures to protect your Personal Information as set out below.
How We Protect Your Information
We care about the integrity and security of your Personal Information and implement appropriate technical and organisation security measures to safeguard your Personal Information. We cannot, however, ensure or warrant the security of any information you transmit to Seestern Watch or guarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. Your privacy settings may also be affected by changes to the functionality of Seestern Watch's distributors, such as social networks. We are not responsible for the functionality or security measures of any third party.
To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Seestern Watch, at all times.
Compromise of Personal Information
"Do Not Track" Signals. Your browser settings may allow you to automatically transmit a "do not track" signal to websites and online services you visit. At this time there is no consensus among industry participants as to the meaning of "do not track" in this context. Like many other websites, the Sites are not configured to respond to "do not track" signals from browsers. Click here to learn more about "do not track" signals.
Your Choices About Your Information
Decline to Submit Information. You may, of course, decline to submit Personal Information through the Service, in which case Seestern Watch may not be able to provide certain services to you.
Update Account Information. You may update or correct your account information and email preferences at any time by logging in to your account settings page. You can also exercise any of your rights by contacting us directly at firstname.lastname@example.org
Unsubscribe from emails. To unsubscribe from a particular newsletter, click the "unsubscribe" link at the bottom of that email newsletter. When we send newsletters to subscribers we may allow advertisers or partners to include messages in those newsletters, or we may send dedicated newsletters and marketing messages on behalf of those advertisers or partners. We may disclose your opt-out choices to third parties so that they can honor your preferences in accordance with applicable laws.
California Residents. Subject to certain limits, under California law California residents may ask us to provide them with a list of the categories of Personal Information that we have disclosed to third parties for those third parties' direct marketing purposes during the preceding calendar year, as well as the identity of those third parties. California residents may contact us as specified in the Contact Us section below to make a request for this information.
EEA Residents. If you are located in the EEA, or if otherwise required by applicable law, you also have the following rights in relation to your information:
Inspection and access: you can request from us a summary and a copy of any Personal Information we hold about you;
Correction/addition/removal: where you believe your information is inaccurate or incomplete, you are entitled to request us to correct, amend or delete it;
Portability: you may request that we send you any Personal Information that you have provided to us or ask that we send this information to a third party;
Objection: you may object to us using your Personal Information where we use it based on our legitimate interests to do so;
Restriction: you may request that we restrict the processing of your information where you believe it is inaccurate, our processing is unlawful, you believe we no longer need the information or if you have objected to our use of it; and
Automated Decision Making: where we undertake automated decision making (including profiling), which significantly affects you, you are entitled to object to such decision-making.
You always have the right to lodge a complaint with the relevant supervisory authority for data protection in your jurisdiction.
Protecting the privacy of young children is especially important. For that reason, we do not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register as Members. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any Personal Information to or on Seestern Watch. In the event that we learn that we have collected Personal Information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at email@example.com
Links to Other Web Sites
RETURN & CANCELLATION POLICY
You may return most items within 14 days of delivery for one time exchange, this policy apply to original list price buyer, we will not consider any exchange on discount items & custom made items (eg. custom made watch band / made to order items). Before returning the items, please notify us by e-mail. You are responsible to pay the return postage unless the items we send is in-correct, is damaged, or is missing parts. Item(s) which show clear signs of use is(are) not qualify to return. The purchase becomes effective upon the expiry of the 14-day return period. Shipping costs are not refundable unless the item is damaged or defective.
Incorrect sent items must be returned back before we can send out the correct one. You will receive a shipping instruction for that. Same apply for repair exchange watches.
Damaged watch boxes or missing warranty card do not qualify for refunds. No refunds on customized watches.
Refund will be made upon arrival of the item in one of our dedicated addresses. Without a watch delivered back to us we are not able to refund.
If item is defective upon receipt then entitled to full refund, must raise issue within 48 hrs of receipt of item.
Warranty – Any other defects or warranty claims then entitled to repair or replacement. Refund only if unable to repair. Postage covered by buyer. Return postage covered by Seestern. Defect, broken delivered watches or stolen must be notified us immediately after receipt/knowledge or max. within 48 hours after receipt. It is the customers obligation to check the watch for its functionality after receipt. Without notification, the watch is considered as arrived in good condition and fully functional. After this time the replacement shipment, return shipment has to be paid by buyer. Thank you for understanding.
We cannot refund orders with delivery status IN TRANSIT. The purchase contract between customer and seller becomes effective (with EU Law) after transfer of the funds to the seller. In case of force refund from third parties (PayPal, Credit Card Company etc.) the buyer is in debts to the seller and must settle the amount within 10 days after successful delivery. In case the buyer does not settle the outstanding amount, he breaks the purchase contract. Seller can claim compensation for damages, for delivered but unpaid purchases. A debt collection office in Europe can be hired.
Watches can only be replaced with a new if unworn and new condition, used watches will be repaired.
Pre-Orders or orders can be cancelled at any time and the payment will be refunded 100%, if the order haven't been marked as processing in progress or shipped.
When you cancel your order, the following fee table apply:
STATUS CANCELLATION FEE
PAYMENT ACCEPTED USD 0.00
PROCESSING IN PROGRESS USD 10.00
SHIPPED USD 20.00*
*In this case we will need to reduce the shipping fee from the refunded amount. The total reduced amount is USD 40.00 from the refund.
In any case the watch must be in one of our offices to be able to refund. In case the watch is in transit, no refund can be done.
Refunds are made within 48 hours after the confirmation. Thank you very much for your understanding.
If you have any questions, please contact our support center.
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.
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