Official Seestern & Sugess webstore, share the passion for mechanical watches with us
RETURN & CANCELLATION POLICY
You may return most items within 14 days of delivery for one time exchange, this policy apply to original list price buyer, we will not consider any exchange on discount items & custom made items (eg. custom made watch band / made to order items). Before returning the items, please notify us by e-mail. You are responsible to pay the return postage unless the items we send is in-correct, is damaged, or is missing parts. Item(s) which show clear signs of use is(are) not qualify to return. The purchase becomes effective upon the expiry of the 14-day return period. Shipping costs are not refundable unless the item is damaged or defective.
Incorrect sent items must be returned back before we can send out the correct one. You will receive a shipping instruction for that. Same apply for repair exchange watches.
Damaged watch boxes or missing warranty card do not qualify for refunds. No refunds on customized watches.
Refund will be made upon arrival of the item in one of our dedicated addresses. Without a watch delivered back to us we are not able to refund.
If item is defective upon receipt then entitled to full refund or replacement, must be reported to us within 48 hrs of receipt of item. Our team will find the best suitable solution for the issue.
Warranty – Any other defects or warranty claims then entitled to repair or replacement. Refund only if unable to repair. Postage covered by buyer. Return postage covered by Seestern. Defect, broken delivered watches or stolen must be notified us immediately after receipt/knowledge or max. within 48 hours after receipt. It is the customers obligation to check the watch for its functionality after receipt. Without notification, the watch is considered as arrived in good condition and fully functional. After this time the replacement shipment, return shipment has to be paid by buyer. Thank you for understanding.
We cannot refund orders with delivery status IN TRANSIT. The purchase contract between customer and seller becomes effective (with EU Law) after transfer of the funds to the seller. In case of force refund from third parties (PayPal, Credit Card Company etc.) the buyer is in debts to the seller and must settle the amount within 10 days after successful delivery. In case the buyer does not settle the outstanding amount, he breaks the purchase contract. Seller can claim compensation for damages, for delivered but unpaid purchases. A debt collection office in Europe can be hired.
Watches can only be replaced with a new if unworn and new condition, used watches will be repaired.
Pre-Orders or orders can be cancelled at any time and the payment will be refunded 100%, if the order haven't been marked as processing in progress or shipped.
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