Official Seestern & Sugess webstore, share the passion for mechanical watches with us
The order is shipped within 1-4 working days after your payment is confirmed. New watch releases can take sometimes up to 7 working days. (We do some extra checks before sending out.)
Free shipping takes 2 weeks up to 60 working days (worst case).
Express shipping 3-14 working days.
Unfortunately we cannot control this. Most customer don't pay (depending on the country you are living in), but some have to (for example in Europe)
Upon confirmation of payment your item will be processed for shipment within 1-4 business days (MON-FRI) start counting one (1) day after the order is paid (because of worldwide time difference). A tracking code will be issued to the email you registered with. For international tracked shipments, after processing expect a 3-14 business day delivery time for express, 8 - 60 working days for free shipping service. Our shop will not be held responsible/reliable for lost goods if an incorrect shipping address is provided or delayed shipments (Due to any reason such as Christmas overload, COVID-19 etc.). Please note that import taxes or others (VAT, custom clearance etc.) might be charged depending on your country and they are not included into the price. It is on your responsibility (feel free to contact us for any questions). The purchased goods are sent under DDU trading terms.
We usually ship with 4px, China Post, DHL, Fedex, EMS. In case your address is marked as REMOTE from DHL System we switch to alternative carrier without notification, the delivery time can then vary. If you wish to receive your parcel with different carrier, please contact our support center. Supported carriers: DHL Express, 1 Express, FEDEX, UPS, EMS, China Post. Any price difference to our DHL price must be paid by customer.
Should your package not show up, or arrive damaged, please contact us at:
In case of an unsuccessful delivery attempts to client, all costs (return-shipping, custom etc.) plus a handling fee of USD 20.00 must be paid by client/or will be deducted from the refund. We kindly remind you, it is customer's obligation to receive and sign for the package.
Defect or broken delivered watches must be notifed us immediately after receipt or max. within 48 hours after receipt. It is the customers obligation to check the watch for its functionality after receipt. Without notification, the watch is considered as arrived in good condition and fully functional. After this time we replacement shipment, return shipment has to be paid by buyer. Thank you for understanding.
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